Shipping policy

Shipping & Delivery

Made to move. Designed to arrive right.

CaseHERO ships with care, clarity, and tracking, so your order arrives smoothly and on time.

 

Fulfilment by Collection

Signature Collection (Ships from Singapore)

Signature Collection orders are packed and shipped directly from Singapore to select international destinations. Every order is tracked and delivered to your door.

 

Shield Max Collection (Global fulfilment)

Shield Max cases are produced and fulfilled through premium production studios across the US, UK, EU, Australia, and South Korea, then shipped from the closest available location to your delivery address. Tracked courier shipping is included, with delivery estimates shown at checkout. Each case is produced, packed, and dispatched individually in protective, minimal packaging to preserve print clarity and finish consistency. Once shipped, you’ll receive an email with a tracking link.

 

Where We Ship

We currently ship to 20+ countries and regions, including:

Asia Pacific

• Singapore

• Japan

• South Korea

• Australia

• New Zealand

• Taiwan

Europe

• European Union (Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Poland, Spain, Sweden)

• Other European countries (Switzerland, Norway, United Kingdom)

North America & Middle East

• U.S.A

• Canada

• United Arab Emirates

 

Shipping Rates

Singapore

• Flat rate: SGD$5 (local currency equivalent)

International

• Tracked shipping starts from SGD$10–SGD$15 (local currency equivalent), depending on destination

Shield Max Cases

• Tracked international shipping rates apply, depending on destination

• Limited-time promotions (such as free express shipping) may apply when available

 

Estimated Delivery Times

Delivery timelines vary by collection and destination. Final delivery estimates are always shown at checkout.

 

Signature Collection (Ships from Singapore)

• Order processing: 1–2 business days

Asia Pacific

• Singapore (2 working days)

• Japan (4–11 working days)

• South Korea (8–16 working days)

• Australia, New Zealand (7–16 working days)

• Taiwan (4–11 working days)

Europe

• European Union (7–18 working days)

• United Kingdom (5–12 working days)

• Other European countries (5–18 working days)

North America & Middle East

• U.S.A (8–18 working days)

• Canada (10–22 working days)

• United Arab Emirates (5–13 working days)

 

Shield Max Collection (Global fulfilment)

• Delivery estimates are shown at checkout based on your address and the closest available fulfilment location

• Typical delivery window is around 7–18 business days end to end (varies by destination and courier performance)

 

Once your order ships, you’ll receive a tracking link via email.

 

Customs & Import Duties

Some countries may charge import taxes or duties on arrival. These fees are not included in your purchase and are set by your local customs authority.

• For most small items like phone cases, duties are often waived in many countries

• If required, your courier may contact you directly to settle any fees before final delivery

 

Returns & Support

We don’t offer returns or refunds at this time.

If something goes wrong (wrong item, damage in transit, or a delivery issue), we’ll help make it right. Reach out via Customer Support and include your order number and photos (if applicable).

 

A Note on Packaging

Each case weighs under 100g. We use protective, minimal packaging so your order travels light, arrives safely, and leaves less behind.

 

Questions?

If you have any questions about shipping, tracking, or your order, we’re just a message away.